Specialty insurance
- Today
- Claims arrive as email attachments: a PDF, some photographs, a spreadsheet, occasionally a scan of a handwritten form. Four people open every pack, key the fields into the claims system, and chase whatever is missing.
- What runs
- The system reads the pack, fills the fields it can evidence, flags the ones it cannot, and drafts the chase email for a handler to check and send.
- What changes
- Handlers stop keying and start deciding. The queue stops growing overnight.